Blog

by Cie Murray

On a flight to Dallas on Southwest Airlines, I observed  an off duty flight attendant, who was on personal travel, assist a passenger in opening a stuck luggage compartment.  No one knew she worked for Southwest until she identified herself.  I certainly was impressed and I'm sure other passengers were too with this attendants willingness to go the extra mile in her off time.

How do you motivate your employees to do work that is not necessarily required of them?  One strategy is to help each team member feel that what they do makes a difference to your organization and to others.  Studies have shown that when employees know that their work efforts are making an impact, it gives them a sense of satisfaction and a desire to perform at a higher level.  What can you do to show them that their work efforts are making an impact? Here are three important suggestions.